Account and Settings
Manage your profile, language, billing, and session.
Your account settings live behind the avatar menu in the top-right corner of the app.
Opening your account menu
Click your avatar (top-right) to open the menu:
The dropdown shows:
- Your name, email, and stats (renders / views / projects)
- Manage Subscription — plan, credits, billing, payment methods, invoices, cancel
- Language — switch between English, Spanish, Portuguese, and Italian
- Sign out
The credit counter
Your current usage is always visible next to your avatar, even without opening the menu:
Two numbers are displayed:
- 📷 Renders remaining (still image credits)
- 🎥 Video seconds remaining (only relevant if you have video on your plan)
Profile
Profile management (name, email, password, social logins) is handled through our auth provider. Open it from the avatar menu and changes save automatically.
Changing your email
Self-service email changes are not available for existing accounts — changing the email of an account requires identity verification. Reach out via Chat with human and support will update it after verifying you're the account owner.
Language
Render a House supports four languages for the app interface:
- English (
en) - Spanish (
es) - Portuguese (
pt) - Italian (
it)
Change your language from the avatar menu → Language. The UI reloads in the new language immediately.
Docs are (for now) English-only, with translations planned. See the FAQ for language details.
Manage subscription
From the avatar menu → Manage Subscription — this opens the Stripe customer portal where you can:
- See your current plan, renewal date, and billing history
- Update your credit card
- Download past invoices
- Switch between Monthly and Annual
- Buy prepaid render packs (no subscription required, no expiration)
- Cancel your subscription (you keep access until the end of the current period)
If Manage Subscription doesn't load, try incognito mode or a different browser. If it still doesn't open, reach out to support.
Viewing your plan and usage
Inside the subscription page you'll see:
- Your current plan (Free / Pro)
- Renders used this period and remaining
- Next billing date (for Pro)
- Invoice history
Cancelling
You can cancel any time. You keep paid access until the end of the current billing period, then drop to Free automatically. Cancelling does not automatically refund the current period.
Payment methods
- Credit and debit cards (Stripe processes payments)
- You cannot remove a card while a subscription is active — cancel first, then remove the card
- Argentinian debit cards work if enabled for international USD transactions
- Bank will do currency conversion, adding local taxes where applicable
Credits and usage
See Plans and Pricing for the full credit model. In short:
- Render and edit actions consume credits
- Video consumes credits per second of generated video
- Enhance (Improve quality) consumes one credit
- Failed renders don't charge credits
When you're out of credits, the Render button stops working until your quota refreshes (daily on Free, monthly on Pro) or you upgrade / buy a pack.
Notifications
Render a House sends email notifications for:
- Billing receipts and invoices (automatically, on every charge)
- Subscription changes (upgrade, cancellation, renewal)
- Occasional product updates
Invoices come from Render a House LLC via Stripe.
Signing out
Click your avatar → Sign out. You'll return to the landing page. Your projects, folders, renders, and history are preserved — log back in to access them.
Deleting projects
To delete a project, open the project-name dropdown at the top-left of the editor → Delete project. Deletion is permanent — there's no recycle bin. See Projects and Views.
Deleting your account
To permanently delete your account and all associated data, contact support via the Chat with human button. The team will verify your identity and remove the account plus all your projects.
You can't delete an account that has an unpaid invoice — cancel and settle any outstanding charge first.
Moving projects between accounts
If you created projects on one email and want to move them to a different account, contact support. You'll need to provide both emails. Render a House does not allow sharing a single account across multiple users — the recommended path for teams is a single shared studio account.
Teams and enterprise
For studios and larger teams interested in a dedicated Enterprise plan (seats, shared billing, priority support), get in touch — we'll tailor a plan to your team's needs.
Getting help
- Chat with human — in-app chat, bottom-right. Fastest path for anything that needs action on your account
- Email support directly:
- Docs — you're here
- YouTube tutorials — youtube.com/@renderahouse
Response times are usually within a few hours on weekdays. Weekend responses may take longer.