Customer support
Render a House support
If something goes wrong with a render, your account, or billing, write to the team in the app or by email.
How to contact us
In-app chat
Open the chat bubble or the Support button in the app sidebar to write to the team about a render, account, or billing issue.
Free retries for renders that come out wrong
Renders that come out wrong don't cost credits: up to 2 free retries per render, with your feedback so the model understands what failed.
- After a render, the agent reviews the result and can retry once on its own for free.
- You can request a free retry with “Try again” and explain what was wrong; your feedback goes to the model for the next attempt.
- Retries after the two free ones are charged normally.
What to include when you write
Include a link to the render or project and a short note about what went wrong. For a render retry, describe what you expected and what the result got wrong so the feedback can guide the next attempt.
Frequently asked questions
Does Render a House have customer support?
Yes. You can contact the Render a House team through in-app Intercom chat or email.
How do I contact Render a House support?
Open the chat bubble or the Support button in the app sidebar, or email rlennfl7@render-a-house.intercom-mail.com.
Do failed renders cost credits?
Renders that come out wrong don't cost credits: up to 2 free retries per render, with your feedback so the model understands what failed.
How many free retries do I get?
Each render gets up to 2 free retries. The agent can retry once after reviewing the result, and you can request a free retry with feedback. Retries after the two free ones are charged normally.
Render a House